Cryptocurrency Exchange Rates
Get answers to common questions about our exchange rates and services
Frequently Asked Questions
Common questions about our exchange rates and services
How often are rates updated?
Our exchange rates are updated in real-time, with prices refreshing every 60 seconds. For high-volume pairs like BTC/NGN and USDT/NGN, updates occur every 30 seconds.
Are the rates guaranteed?
Rates are indicative and may change based on market conditions. The final rate is locked in when you initiate an exchange and is valid for 15 minutes.
How long do exchanges take?
Most exchanges are completed within 5-15 minutes. Larger transactions may take additional time for security verification. We process transactions 24/7.
Is there a minimum amount?
The minimum exchange amount varies by currency but typically starts from ₦5,000 or equivalent in cryptocurrency. Check our tiered rates page for specific minimums.
Is my transaction secure?
Yes, we use bank-level security with 2FA, cold storage for funds, and encrypted transactions. Your security is our top priority.
What support is available?
We offer 24/7 customer support via WhatsApp, phone, and email. Our average response time is under 5 minutes during business hours.
Which currencies do you support?
We support 50+ cryptocurrencies including Bitcoin, Ethereum, USDT, BNB, Solana, and more. All exchange to Naira at competitive rates.
Do you offer better rates for large volumes?
Yes! We offer tiered rates with better prices for higher volumes. Check our main exchange page for premium rates on $50,000+ trades.
How do I start trading?
Simply visit our exchange page, select your tier, enter the amount, and click "Start Trading Now" to begin a WhatsApp conversation with our team.
How do I receive my funds?
Funds are sent directly to your Nigerian bank account or e-wallet within 5-15 minutes after confirming the transaction.
Still Have Questions?
Our support team is available 24/7 to assist you with any questions
Email: info@platogenex.com
Available: 24/7